Privacy Policy

Privacy Policy

• 1. Privacy Policy

• 2. What Personal Information Do We Collect?

• 3. How Do We Use Your Personal Information?

• 4. Third Party Communication of Your Personal Information

• 5. Opting Out of Our communications

• 6. Refund Policy

• 7. Cancellation Policy

• 8. Changes to Privacy Policy

1. PRIVACY POLICY
This Privacy Policy explains how the NZ Mountain Film Festival Charitable Trust collects and utilises personal information when you register for newsletters from the NZ Mountain Film Festival Charitable Trust (NZMFF).

2. WHAT PERSONAL INFORMATION DO WE COLLECT?
Some information collection is required to receive NZMFF communications. Information that you provide when registering may include:

• First and last name

• Email address

Personal information is also collected when you participate in one of our contests or surveys. This information may include your name, email address and street address, telephone number, and the answers to survey questions.

3. HOW DO WE USE YOUR PERSONAL INFORMATION?
The NZ Mountain Film Festival Charitable Trust uses your personal information to deliver newsletters via Vertical Response (a web based newsletter system), which may contain content such as breaking news about the annual NZMFF, information about upcoming NZMFF local and national events, and promotions for ticket sales, official merchandise, and other revenue-generating elements of our non-profit registered charity.

4. THIRD PARTY COMMUNICATION OF YOUR PERSONAL INFORMATION
The NZ Mountain Film Festival Charitable Trust is committed to maintaining the privacy of our valued filmgoers. We do not sell or rent your personal information to any organisation.

a. Your information is never used for purposes other than those for which it was originally collected;

b. Your personal information (including email address) is never shared or distributed to unauthorised parties, and is kept private. We do not pass on any information to our sponsors.

The NZ Mountain Film Festival Charitable Trust’s website (mountainfilm.net.nz) contains links to other websites. The NZ Mountain Film Festival Charitable Trust is not responsible for the privacy practices or the content of such websites. Please visit the privacy policies of these third party sites in order to understand their privacy and data collection practices.

From time to time, we may reveal general statistical information about our site, such as number of visitors, pages viewed, etc., but we will never reference visitors’ names or specific addresses.

5. OPTING OUT OF OUR COMMUNICATIONS
We strive to only send e-mail to those who want to receive it. If you would not like to receive future e-mails from us, please use the ‘unsubscribe’ link located at the bottom of our email communications.

6. REFUND POLICY
If you buy a Festival Pass and get stuck in snow, sick or just can’t make it for some reason please call us ASAP. We will try and on-sell your ticket as these tickets always sell out and people usually want them on the opening day of the festival. But please call us immediately. If you don’t tell us and/or we can’t sell them, then you don’t get a refund sorry.

We are happy to refund Single Session Tickets if you let us know at least an hour before the show starts.

All prices are in the New Zealand Dollar.

7. CANCELLATION POLICY
If the NZMFF cancels any or all shows, it will refund all pre-sold tickets in full.

8. CHANGES TO PRIVACY POLICY
We may update this Privacy Policy from time to time.

Issued by the NZ Mountain Film Festival Charitable Trust
April 2014